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1. How do I schedule a final water meter reading?

If you or your renter is moving, please contact Amy LaBelle and provide her with a final meter reading and billing address.

2. How do you read my water meter?

Mahtomedi's Water Department utilizes water meters and TouchPads. This system allows the Department to read water meters with greater accuracy and efficiency via the remote TouchPad on the outside of your house. The quarterly utility bill is mailed in a postcard format. The following explains what the utility bill abbreviations mean:

• LC = Late Charge
• MS = Miscellaneous
• PN = Penalty
• RC = Recycling
• SO = Sewer Only
• ST= Stormwater
• SW = Sewer
• TX = Tax
• WT = Water

3. Is the water in Mahtomedi hard?

The average water hardness for Mahtomedi is 12.7 grains per gallon, the iron is less than 0.100 milligrams per liter and the PH is 7.5.

4. What are your rates?

2023 Water and Sewer Rates (PDF)

Residential Water

• Rates reflect a conservation water rate tiered structure. The rate structure is made up of two components; the fixed demand charge of $21.64 per quarter plus a rate tiered structure of:
  • Tier 1 = 0 to 20 units (0 to 14.960 gallons) - $3.31
  • Tier 2 = 21 to 33 units (14,961 to 24,684 gallons) - $3.46
  • Tier 3 = 34 to 45 units (24,685 to 33,660 gallons) - $4.19
  • Tier 4 = Over 45 unites (over 33,660 gallons) - $5.86
  • 1 unit = 748 gallons of water

Sanitary Sewer

• The sanitary sewer system flows into the metropolitan area sewage treatment system. Residential rates are based on winter quarter water consumption. The winter quarter is normally the lowest quarter of use. This period ranges from mid-December to mid-March.
• The rate structure is made up of two components; the fixed demand charge of $17.33 per quarter. All metered customers shall pay in addition to the demand charge a use charge of $6.54 per 100 cubic feet of water, and shall be payable quarterly. Residential metered customers shall be based upon the water metered during the winter quarter (1st quarter) for the year except when water metered during the 2nd, 3rd and 4th quarter of the year is less than water metered during the winter quarter (1st quarter).

Storm Sewer

This fee was established for the planning and maintenance of storm water holding ponds, ditches and various storm water runoff projects. Currently, the rates are:

• $36.81 per quarter for single-family homes
• $25.24 per quarter for townhomes

Recycling

The recycling fee is $9.85 per quarter.

5. What options do you offer for payment?

Mahtomedi accepts cash, personal checks, and credit card payments (Visa, Mastercard and Discover only). Payment options include the following:

• Online: Pay your utility bill online now!
• By phone: Call 877-885-7968 to pay your utility bill using credit or debit card or electronic payment from checking or savings.
• By mail: Send payment to:
  City of Mahtomedi
  Attention: Utility Billing
  600 Stillwater Road
  Mahtomedi, MN 55115
• In person: Residents may use our drop off box located on the front of Mahtomedi City Hall or visit us during office hours, Monday through Friday, from 8 a.m. to 4:30 p.m.

6. Who do I call for other utilities, such as gas, electric, phone, and cable?

Call the following numbers for other utilities:

• CenturyLink at 877-707-0813 (Cable/Telephone)
• Comcast at 651-222-3333 (Cable/Telephone)
• Xcel Energy at 800-895-4999 (Electric and Gas)

7. Why is my water usage so high?

Possible reasons for high water usage include:

• Outdoor lawn watering - Lawn watering during the summer months can increase your water bill by a substantial amount.
• Slow leak - Check toilets, faucets and water softeners. When you know that no one is using water, look at your water meter, if the dials are moving, you know you have a leak somewhere.